Commercial Network Services
Network Issues
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Test Status Last Upd Next Upd Upd Interval May Uptime Apr Uptime
Commercial Network Services (LA) Ping
UP
12:18 AM 12:23 AM 5 min 100.000% 100.000%
Commercial Network Services (NYC) Ping
UP
12:18 AM 12:23 AM 5 min 100.000% 99.862%
Commercial Network Services (UK) Ping
UP
12:18 AM 12:23 AM 5 min 100.000% 100.000%

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Maintenance Updates (Resolved)
Affecting Other - All Services | Priority - Low

All services are subject to a brief pause on Saturday so we can complete security audits and platform maintenance.

Date - 04/21/2018 00:00 - 05/13/2018 11:06
Last Updated - 04/20/2018 08:52

Equinix NY Peering Maintenance (Resolved)
Affecting Other - All peering inside Equinix NY/NJ | Priority - Low

Uplinks to peering routers inside Equinix will be out of service on Saturday for maintenance to new lower latency equipment.  During this period traffic will route around over alternate routes. Date - 04/28/2018 00:00 - 04/20/2018 08:50
Last Updated - 04/13/2018 16:49

NYC Connectivity (Resolved)
Affecting Other - Abnormal traffic | Priority - Critical

After experienicng a period of several hours of no abusive traffic, we are now closing out this incident.  The new filters mitigating this traffic will remain in place.

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We are continuing to mitigate abusive traffic entering our network.  This traffic earlier caused some connectivity issues in our NY datacenter.  All services are reachable.  Please contact our helpdesk by telephone, chat or support ticket if you are experiencing issues.

We will continue to monitor and adjust as required.

Date - 04/10/2018 01:38
Last Updated - 04/10/2018 08:11

NYIIX Packet Loss (Resolved)
Affecting Other - NYIIX Packet Loss (IX) | Priority - Low

We have temporarily shut down all peering sessions on NYIIX due to packet loss on the exchange.   We do not expect much impact due to redundancy at DE-CIX in NY.

Date - 03/26/2018 13:13 - 04/02/2018 09:11
Last Updated - 03/26/2018 13:15

Peering at NYIIX Port Migration (Resolved)
Affecting Other - Network Peering at NYIIX | Priority - Low

Our IX port at NYIIX (peering exchange) will be shut down temporarily so that it can be moved to their new platform.  There may be a brief interruption to network connectivity during this period.  This will begin about 30 minutes after all markets have closed.


Date - 03/16/2018 14:30 - 04/02/2018 09:11
Last Updated - 03/16/2018 14:19

Credit Card Payments (Resolved)
Affecting Other - Credit Card Payments | Priority - Low

We are experiencing problems processing credit card payments.  We are working on a resolution and will have it operational again as soon as possible.

We apologize for emails you may have received of a declined charge.  We will attempt the charge again after the gateway is back in service.

RESOLVED
Date - 02/28/2018 12:42 - 02/28/2018 13:17
Last Updated - 02/28/2018 13:17

NYC Migration Saturday (Resolved)
Affecting Other - All NY Hosted Services | Priority - High

We will be moving equipment to a new and larger location within the NY datacenter over the next couple Saturdays.  During this time services may be unavailable as equipment is physically moved.  We will resume the services as soon as possible, as they come back online in the new location.
 
No reboots are expected, but services will be unavaiable during the actual move of the respective machine(s).

UPDATE:  Most all services in NY are back online.  We are working on a couple of remaining items to bring everything up as fast as possible.

All work is complete.  During this move, some backend equipment was also upgraded with new bonded 10Gb uplinks.  enjoy






Date - 12/09/2017 01:02 - 12/10/2017 12:04
Last Updated - 12/10/2017 12:04

Network Maintenance NYC (Resolved)
Affecting Other - All NY hosted systems | Priority - High

We are completing maintenance on our network in the NY/NJ region.  There may be brief periods of no connectivity while this work is completed.

Date - 12/02/2017 10:46 - 12/02/2017 13:20
Last Updated - 12/02/2017 10:46

Level3 Transit (Resolved)
Affecting Other - Subscribers using Level 3 transit | Priority - High

We are investigating a possible service issue with Level 3 in North America.  This issue is affecting subscribers with Internet access providers who use L3 with no other alternatives.

The issue is creating lag and disconnections between subscribers and their hosted CNS service.

More information will be posted as soon as it is available.


UPDATE:  Seems to have stabilized.  We will continue to monitor and open this alert again if the issue returns.





Date - 11/27/2017 09:59
Last Updated - 11/27/2017 11:33

Power issue in NY (Resolved)
Affecting Server - VMM | Priority - Low

We are working to resolve a power distribution issue affecting a limited number of VMs in NY.  The issue is causing CPU modulation, which results in a slow server.

UPDATE:  Engineers are setting up temporary power to bring back full performance while damaged equipment is replaced.

INFO:  A power issue destroyed a PDU, network switch and multiple PSU's in about 5 servers.  The network in this rack switched to a redundant switch and the damaged switch has already been returned to normal service.  We have completed running new (temporary) power and replacing PSU's to restore normal quality of service while a proper repair is completed.

Please let CNS Support know if you are experiencing any issues.

As QoS has been restored, priority of this issue has been reduced.  We do not anticipate any further impact to services.

UPDATE:  Full redundancy restored.  All systems normal






Date - 09/04/2017 10:40
Last Updated - 09/06/2017 12:45

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