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Platform Updates (Resolved)
Please be advised many VM's and services hosted on VM's will be hibernated for up to one hour while we complete important updates to our platform. No reboots are anticipated. This is a continuation of last weeks maintenance and so if your service was affected last week it is unlikely to be affected this week.
Last Updated - 02/25/2016 06:52
Platform Maintenance (Resolved)
Many VM's will be paused for up to one hour while we complete maintenance to our hosting platform. No reboot is planned. The VM will resume as soon as maintenance is complete.
Date - 02/20/2016 00:00 - 02/21/2016 00:00
Last Updated - 02/21/2016 13:58
Maintenance (Scheduled) (Resolved)
CNS will be completing maintenance over the weekend of November 13. Many hosted services will be paused briefly so we can update our infrastructure. New provisioning will be held until maintenance is complete.
Date - 11/13/2015 19:30 - 11/15/2015 07:51
Last Updated - 11/14/2015 12:15
Network Updates (Resolved)
We are applying a security patch to all public facing routers. There may be brief periods of no connectivity. This procedure will be completed well before markets open.
Date - 11/01/2015 08:51 - 11/02/2015 11:15
Last Updated - 11/01/2015 08:52
Transit within Europe from UK DC (Resolved)
An upstream transit provider in UK is experiencing techncial issues. This has caused periods of intermittent connectivity for some traffic entering the CNS network via transit links.
Last Updated - 08/27/2015 21:42
Connectivity issue to Divisa and Mt. Cook FX (Resolved)
Connectivity to Divisa and Mt. Cook FX are currently impossible.
This issue appears to be rooted on a server managed by Divisa and is affecting Divisa and Mt. Cook FX subscribers only.
We are waiting on an update from them.
UPDATE: This issue appears to be resolved. We are waiting on confirmation.
UPDATE: NOT resolved. The issue is off the CNS network, with PrimeXM and/or Divisa. We will post another update as we receive further information from them.
UPDATE: Resolved by PrimeXM
Date - 07/24/2015 08:57
Last Updated - 08/08/2015 07:40
IP issue NYC (Resolved)
We are investigating reports of an IP issue in the NYC region.
The issue seems to be affecting one prefix hosted in our NYC datacenter. It appears to be a routing issue somewhere, likely off our network. We are working to identify it.
CNS techs can change your IP address to a different prefix for you through a support ticket. We are testing a possible work around and will post an update shortly.
The issue has been isolated to a transit route. We have taken action to route around the trouble and are now monitoring.
We have been advised the transit route in quesiton is fully operational again. Our monitoring and analysis confirms.
Date - 07/05/2015 16:03
Last Updated - 07/05/2015 19:52
IP access from Germany region (Resolved)
We are investigating several tickets from subscribers in Germany unable to access their UK based service. This appears to be a regional ISP issue. We are working to identify alternate routes. We will post updates here as new information becomes available.
UPDATE: The issue seems to have healed itself. We are working to confirm.
UPDATE: Confirmed healed. We are continuing to monitor (just in case)
Date - 11/23/2014 14:04 - 11/23/2014 19:37
Last Updated - 11/23/2014 14:44
Maintenance - All VM's (Resolved)
All virtual servers will be paused briefly during this maintenance window so we can complete important maintenance to the hosting platform.
Please - make sure your Windows VM's are up to date.
Date - 11/14/2014 19:00 - 11/16/2014 10:30
Last Updated - 11/14/2014 10:10
Planned maintenance – UK transit provider cor (Resolved)
We have been notified by our transit provider in UK that they intend to perform major maintenance on their network starting at 21:30 UTC on Friday, October 24th. This is 30 minutes after all markets have closed.
We will be cutting away the transit provider at 21:15 UTC to prevent their work from impacting the CNS network. Many ISP’s peer with us directly in Europe and for traffic to those ISP’s there will be no impact. However, some traffic will be routed over the CNS backbone and in/out thru our NYC datacenter. This will increase latency temporarily as traffic routes over the Atlantic and around the maintenance.
The maintenance period is scheduled to end at 00:30 UTC. We will restore connectivity to the transit provider after we receive the all-clear from them.Date - 10/17/2014 14:15 - 10/24/2014 17:09
Last Updated - 10/23/2014 12:54